VisionCraft Studios, a cutting-edge animation and special effects company, was seeking a solution to create and manage a comprehensive knowledge base. They needed a platform that could handle a large amount of data and make it easily accessible to both their team and their clients. They chose Deskhero for its robust features and advanced AI capabilities.
With Deskhero, VisionCraft Studios was able to create a comprehensive knowledge base using structured data lists, custom fields, and custom email domains. The platform's AI capabilities were instrumental in this process. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero was able to suggest relevant content and enhance the search results within the knowledge base.
The AI capabilities also allowed VisionCraft Studios to keep their knowledge base up-to-date. By continuously learning from new tickets, articles, and files, the AI was able to suggest updates and additions to the knowledge base, ensuring it always contained the most relevant and accurate information.
VisionCraft Studios also benefited from Deskhero's website scraping feature. By integrating data from their website into the platform, Deskhero was able to enrich the knowledge base with additional information, making it even more comprehensive.
Overall, Deskhero's AI capabilities have enabled VisionCraft Studios to create and manage a comprehensive, up-to-date, and easily navigable knowledge base, improving both internal workflows and client satisfaction.
How does Deskhero's AI assist in creating a comprehensive knowledge base?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant content. This helps in creating a comprehensive knowledge base that covers a wide range of topics.
How does Deskhero keep the knowledge base up-to-date?
Deskhero's AI continuously learns from new tickets, articles, and files, and suggests updates and additions to the knowledge base. This ensures the knowledge base always contains the most relevant and accurate information.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature integrates data from a company's website into the platform. This enriches the knowledge base with additional information, making it even more comprehensive.
* This article provides an example of how a fictive company in the Animation and special effects production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
