PixieDust Animation, a leading animation studio, was struggling with managing customer queries and internal workflows. They needed a solution that could handle high volumes of customer tickets while also assisting in project management. They turned to Deskhero for its unique combination of helpdesk services and advanced AI capabilities.
With Deskhero, PixieDust Animation was able to structure their data lists, manage tickets effectively, and create a comprehensive knowledge base. The platform's AI capabilities were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero was able to suggest relevant content and generate replies, significantly reducing response times.
The AI capabilities also enhanced the search results within the platform, making it easier for the team to find relevant information. This was particularly useful for managing internal workflows, as the team could easily access project details, client communication history, and other essential data.
Deskhero's website scraping feature was another key benefit for PixieDust Animation. The company's website contains a wealth of information about their services and projects. By scraping this data and integrating it into the platform, Deskhero was able to provide even more accurate and relevant responses to customer queries.
Overall, Deskhero's AI capabilities have transformed PixieDust Animation's customer support and workflow management, improving efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant content and generate replies. This significantly reduces the time it takes to respond to customer queries.
How does Deskhero enhance search results?
The AI capabilities of Deskhero enhance search results by using OpenAI Embeddings to find the most relevant content based on the search query. This makes it easier for users to find the information they need.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the platform to gather information from a company's website and integrate it into the platform. This provides additional data that can be used to improve customer support and internal workflow management.
* This article provides an example of how a fictive company in the Animation and special effects production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
