DreamScape FX, a renowned special effects production company, was looking for a solution to improve their project management and client communication. They needed a platform that could handle complex workflows and high volumes of client queries. They chose Deskhero for its robust features and advanced AI capabilities.
Deskhero enabled DreamScape FX to manage their projects more efficiently. The platform's kanban board and custom fields made it easy to track project progress and assign tasks. The AI capabilities further enhanced this process by suggesting relevant content based on OpenAI Embeddings from previous tickets, project details, and client communication history.
The AI capabilities also improved DreamScape FX's client communication. By generating suggested replies based on previous interactions and knowledge base articles, Deskhero significantly reduced the time it took to respond to client queries. This led to improved client satisfaction and stronger client relationships.
DreamScape FX also benefited from Deskhero's website scraping feature. By integrating information from their website into the platform, Deskhero was able to provide more accurate and relevant responses to client queries. This not only improved client communication but also helped the team stay updated on the latest company news and updates.
Overall, Deskhero's AI capabilities have greatly improved DreamScape FX's project management and client communication, leading to increased efficiency and client satisfaction.
How does Deskhero's AI improve project management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, project details, and client communication history to suggest relevant content. This makes it easier to track project progress and assign tasks, improving overall project management.
How does Deskhero enhance client communication?
Deskhero's AI generates suggested replies based on previous interactions and knowledge base articles, significantly reducing response times. This leads to improved client satisfaction and stronger client relationships.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature integrates information from a company's website into the platform. This provides additional data that can be used to improve client communication and keep the team updated on the latest company news and updates.
* This article provides an example of how a fictive company in the Animation and special effects production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
