Pixelloid Studios receives numerous customer inquiries daily, ranging from technical issues to general queries about their services. With Deskhero's advanced AI capabilities, the company can quickly sort and categorize these tickets, ensuring that no query goes unanswered.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows it to generate suggested replies, significantly reducing the response time and enhancing the overall efficiency of the support team.
Deskhero's comprehensive search bar powered by AI helps the support team find relevant content quickly. This feature is particularly beneficial when handling complex or technical queries that require detailed responses.
The custom fields and structured data lists provided by Deskhero allow Pixelloid Studios to tailor the platform to their specific needs. This customization, combined with the AI capabilities, ensures a seamless and effective customer support experience.
Additionally, the REST API provided by Deskhero enables Pixelloid Studios to integrate the platform with their existing systems, further enhancing the efficiency of their operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This reduces the time needed to craft responses, thereby improving response times.
Can Deskhero be customized to fit our specific needs?
Yes, Deskhero offers features like custom fields and structured data lists that allow you to tailor the platform to your specific needs.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Animation & Visual Effects (VFX) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
