Animation Innovators receives a high volume of customer support tickets daily. With Deskhero's AI capabilities, the company can efficiently categorize these tickets based on their content and urgency, ensuring that all tickets are addressed in a timely manner.
The AI uses OpenAI Embeddings to analyze the content of the tickets and generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
Deskhero's kanban board allows Animation Innovators to visually track the progress of each ticket. Combined with the AI's ability to prioritize tickets, this ensures that the most urgent issues are addressed first.
The custom fields and structured data lists provided by Deskhero allow Animation Innovators to tailor the platform to their specific needs. This, along with the AI capabilities, ensures a seamless and effective ticket management process.
Finally, the REST API provided by Deskhero enables Animation Innovators to integrate the platform with their existing systems, further enhancing the efficiency of their operations.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant. Additionally, the AI can prioritize tickets based on their content and urgency.
Can Deskhero be customized to fit our specific needs?
Yes, Deskhero offers features like custom fields and structured data lists that allow you to tailor the platform to your specific needs.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Animation & Visual Effects (VFX) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
