VFX Magic Creations has an extensive knowledge base that includes articles, manuals, and policies. Managing this vast amount of information can be challenging, but with Deskhero's AI capabilities, the company can easily keep their knowledge base updated and relevant.
The AI uses OpenAI Embeddings to analyze the content of the knowledge base and identify outdated or irrelevant information. This ensures that the knowledge base always contains the most current and useful information for both the support team and the customers.
Deskhero's AI also generates suggested replies based on the knowledge base, making it easier for the support team to respond to customer queries. This not only improves response times but also ensures that the responses are accurate and helpful.
With Deskhero's custom email domains and user groups, VFX Magic Creations can ensure that the right people have access to the right information. This further enhances the efficiency of their customer support operations.
Finally, the REST API provided by Deskhero allows VFX Magic Creations to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI help manage our knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of your knowledge base and identify outdated or irrelevant information. This ensures that your knowledge base is always up-to-date and relevant.
Can Deskhero generate suggested replies based on our knowledge base?
Yes, Deskhero's AI can generate suggested replies based on your knowledge base. This makes it easier for your support team to respond to customer queries and ensures that the responses are accurate and helpful.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Animation & Visual Effects (VFX) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
