DreamDoodle Animation was facing challenges in maintaining and updating their knowledge base. With the introduction of Deskhero, they were able to automate the process and keep their knowledge base up-to-date.
Deskhero's AI capabilities allow the platform to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has significantly reduced the manual effort required to maintain the knowledge base.
The AI also leverages OpenAI embeddings from these sources to find relevant content and enhance the search results. This has made it easier for both support agents and customers to find the information they need.
Moreover, the AI uses this relevant content to generate suggested replies for customer support tickets. This has not only improved the efficiency of the support agents but also the quality of their responses.
Overall, Deskhero's AI capabilities have helped DreamDoodle Animation maintain a comprehensive and up-to-date knowledge base, leading to improved customer support services.
How has Deskhero helped DreamDoodle Animation maintain their knowledge base?
Deskhero's AI capabilities allow the platform to generate knowledge base articles from various sources and keep the knowledge base up-to-date.
How does Deskhero's AI enhance the search results?
The AI uses OpenAI embeddings from various sources to find relevant content and enhance the search results.
How has Deskhero improved the efficiency of support agents at DreamDoodle Animation?
Deskhero's AI-generated suggested replies have reduced the time spent by support agents on each ticket, thereby improving their efficiency.
* This article provides an example of how a fictive company in the Animation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
