ToonMakers Inc was dealing with a high volume of customer support tickets and was struggling to provide timely and effective responses. The introduction of Deskhero helped them manage their tickets more efficiently and improve their response time.
Deskhero's advanced AI capabilities play a key role in this transformation. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This relevant content is then used to generate suggested replies for customer support tickets. This feature has significantly reduced the time spent by support agents on each ticket and improved the quality of their responses.
Moreover, the AI-enhanced search results have made it easier for support agents to find relevant information quickly. This has further improved the response time and the overall efficiency of the customer support services.
Overall, Deskhero's AI capabilities have transformed the customer support services at ToonMakers Inc, leading to improved efficiency and higher customer satisfaction.
How has Deskhero improved the response time at ToonMakers Inc?
Deskhero's ticket management feature and AI-generated suggested replies have significantly reduced the time spent on each ticket, thereby improving the overall response time.
How does Deskhero's AI find relevant content?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
How has Deskhero improved the efficiency of customer support services at ToonMakers Inc?
Deskhero's AI capabilities have reduced the time spent by support agents on each ticket and made it easier for them to find relevant information, thereby improving the overall efficiency of the customer support services.
* This article provides an example of how a fictive company in the Animation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
