Previously, Pixie Studios was struggling with an overwhelming amount of customer support tickets, which led to delayed responses and unsatisfied customers. The introduction of Deskhero changed the game for them. With Deskhero's ticket management feature, they were able to organize and prioritize tickets effectively, improving their response time significantly.
Deskhero's advanced AI capabilities played a crucial role in enhancing Pixie Studios' customer support services. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This relevant content is sent through OpenAI's ChatGPT to generate suggested replies. This feature has drastically reduced the time spent by support agents on each ticket, as they now have a suggested reply ready for most common queries.
Furthermore, the AI-enhanced search results have made it easier for the support agents to find relevant information quickly. This has not only improved the quality of their responses but also further reduced the response time.
Overall, Deskhero's advanced AI capabilities have helped Pixie Studios transform their customer support services, leading to happier customers and more efficient support agents.
How has Deskhero improved the response time at Pixie Studios?
Deskhero's ticket management feature and AI-generated suggested replies have significantly reduced the time spent on each ticket, thereby improving the overall response time.
How does Deskhero's AI find relevant content?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
How does Deskhero improve the quality of responses?
Deskhero's AI-enhanced search results make it easier for support agents to find relevant information quickly, thereby improving the quality of their responses.
* This article provides an example of how a fictive company in the Animation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
