ReportMaster Inc often faced challenges in keeping their knowledge base up-to-date with the latest information about their services. This led to outdated information being provided to customers, affecting their satisfaction and trust in the company.
Implementing Deskhero allowed ReportMaster Inc to leverage the platform's advanced AI capabilities to enhance their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to update the knowledge base, ensuring it always contains the most accurate and up-to-date information.
The AI's ability to learn from past interactions and documents has significantly improved the quality of the knowledge base. Customers can now find accurate and helpful information quickly and easily, improving their experience and satisfaction.
Furthermore, Deskhero's comprehensive search bar has made it easier for customers to find the information they need. The AI-enhanced search results provide accurate and relevant information, reducing the time customers spend searching for answers.
With Deskhero, ReportMaster Inc has been able to improve the quality of their knowledge base, enhance customer satisfaction, and build trust with their customers.
How does Deskhero's AI improve the quality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to update the knowledge base, ensuring it always contains the most accurate and up-to-date information.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to enhance search results. It leverages data from previous interactions and documents to provide accurate and relevant information.
What are the benefits of using Deskhero for managing a knowledge base?
Deskhero improves the quality of the knowledge base, enhances customer satisfaction, and builds trust with customers by providing accurate and up-to-date information.
* This article provides an example of how a fictive company in the Annual Reports industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
