YearlyReports Ltd was struggling with managing the high volume of customer tickets they received daily. The process was time-consuming and inefficient, leading to slow response times and dissatisfied customers.
By implementing Deskhero, YearlyReports Ltd was able to leverage the platform's advanced AI capabilities to improve their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI's ability to learn from past interactions and documents has significantly improved the efficiency of the ticket management process. The team can now handle more tickets in less time, improving customer satisfaction and freeing up resources for other tasks.
Furthermore, Deskhero's Kanban board has made it easier for the team to track and manage tickets. The AI-enhanced board provides a clear overview of all tickets, their status, and who is handling them, improving the team's workflow and efficiency.
With Deskhero, YearlyReports Ltd has been able to improve their ticket management process, increase efficiency, and enhance customer satisfaction.
How does Deskhero's AI improve the efficiency of the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps the team handle more tickets in less time, improving efficiency.
How does Deskhero's Kanban board improve ticket management?
Deskhero's Kanban board provides a clear overview of all tickets, their status, and who is handling them. This improves the team's workflow and efficiency.
What are the benefits of using Deskhero for ticket management?
Deskhero improves the efficiency of the ticket management process, increases customer satisfaction, and frees up resources for other tasks.
* This article provides an example of how a fictive company in the Annual Reports industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
