Annual Insight Corp receives numerous queries about their annual report services, including questions about data analysis, report formatting, and delivery timelines. The volume of these queries was overwhelming their customer support team and slowing response times.
By implementing Deskhero, Annual Insight Corp was able to leverage the platform's advanced AI capabilities to streamline their customer support process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI's ability to learn from past interactions and documents has significantly improved the efficiency of the customer support team. They can now handle more queries in less time, improving customer satisfaction and freeing up resources for other tasks.
Furthermore, Deskhero's comprehensive search bar has made it easier for the team to find relevant information quickly. The AI-enhanced search results provide accurate and helpful information, reducing the time spent searching for answers.
With Deskhero, Annual Insight Corp has been able to improve their customer support process, increase efficiency, and enhance customer satisfaction.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps the team respond to queries faster and more accurately, improving efficiency.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to enhance search results. It leverages data from previous interactions and documents to provide accurate and relevant information.
What are the benefits of using Deskhero for customer support?
Deskhero improves the efficiency of the customer support process, increases customer satisfaction, and frees up resources for other tasks.
* This article provides an example of how a fictive company in the Annual Reports industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
