AnnuityAssure Reinsurance deals with a high volume of customer queries every day. To manage this effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in organizing and prioritizing these tickets, ensuring timely resolution of customer issues.
AnnuityAssure has built a comprehensive knowledge base using Deskhero. The platform's AI capabilities generate articles from various file formats, creating a rich repository of information that can be easily accessed by the support team.
Deskhero's advanced AI leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature provides suggested replies to customer queries, reducing the response time and enhancing the quality of customer service.
The AI-powered search bar in Deskhero has made it easier for the support team to find relevant information quickly. It enhances search results by understanding the context and semantics of the search query, providing more accurate results.
AnnuityAssure also uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their customer service operations, improving overall efficiency.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI generates articles from various file formats like Word, PowerPoint, and PDF. This creates a comprehensive knowledge base that can be easily accessed by the support team.
How does the AI-powered search bar enhance search results?
The AI-powered search bar understands the context and semantics of the search query. This results in more accurate and relevant search results, improving the efficiency of the support team.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, creating a unified platform for managing customer support.
* This article provides an example of how a fictive company in the Annuities Reinsurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
