FutureSecure Annuities was facing challenges managing their growing volume of customer support tickets. They needed a solution that could handle the volume while maintaining high-quality customer service. They turned to Deskhero for its advanced AI capabilities and ticket management features.
Using Deskhero, FutureSecure Annuities was able to categorize and manage their customer inquiries effectively using structured data lists and custom fields. The platform's user groups feature also allowed them to assign specific inquiries to specialized teams, improving efficiency.
The AI capabilities of Deskhero were particularly beneficial in handling the high volume of tickets. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant information, the AI was able to suggest replies, significantly reducing the time spent on each ticket.
Moreover, the AI-enhanced search bar made it easier for customer service representatives to find relevant information quickly, leading to faster resolution times and improved customer satisfaction.
Overall, Deskhero's AI capabilities and ticket management features have enabled FutureSecure Annuities to handle their growing customer support needs effectively and efficiently.
How did Deskhero help FutureSecure Annuities manage their high volume of tickets?
Deskhero helped FutureSecure Annuities manage their high volume of tickets by using AI to suggest replies based on previous tickets and other relevant information. This significantly reduced the time spent on each ticket, allowing them to handle the volume effectively.
How did Deskhero's AI enhance the search results within the platform?
Deskhero's AI enhanced the search results within the platform by using OpenAI Embeddings from various sources to find relevant content. This made it easier for customer service representatives to find the information they needed quickly.
How did Deskhero improve the efficiency of FutureSecure Annuities' customer service teams?
Deskhero improved the efficiency of FutureSecure Annuities' customer service teams by allowing them to categorize and manage customer inquiries effectively using structured data lists and custom fields. The platform's user groups feature also allowed them to assign specific inquiries to specialized teams.
* This article provides an example of how a fictive company in the Annuities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
