SecureLife Annuities was looking for a way to make their extensive library of policies, manuals, and presentations more accessible to their customer support team. They chose Deskhero for its advanced AI capabilities and comprehensive knowledge base feature.
Using Deskhero, SecureLife Annuities was able to upload their documents to the platform where they were automatically converted into knowledge base articles. This made the information easily searchable and accessible to the customer support team.
The AI capabilities of Deskhero were instrumental in this process. The AI used OpenAI Embeddings from the uploaded files to generate suggested replies for customer inquiries. This not only improved the speed and accuracy of responses but also ensured that the most relevant and up-to-date information was being used.
Furthermore, Deskhero's AI enhanced the search results within the platform, making it easier for customer service representatives to find the information they needed quickly. This led to faster resolution times and improved customer satisfaction.
Overall, Deskhero's AI capabilities and knowledge base feature have significantly improved the efficiency and effectiveness of SecureLife Annuities' customer support services.
How did Deskhero make SecureLife Annuities' documents more accessible?
Deskhero allowed SecureLife Annuities to upload their documents to the platform where they were automatically converted into knowledge base articles. This made the information easily searchable and accessible to the customer support team.
How did Deskhero's AI improve the speed and accuracy of responses?
Deskhero's AI used OpenAI Embeddings from the uploaded files to generate suggested replies for customer inquiries. This ensured that the most relevant and up-to-date information was being used, improving the speed and accuracy of responses.
How did Deskhero enhance the search results within the platform?
Deskhero's AI enhanced the search results within the platform by using OpenAI Embeddings from various sources to find relevant content. This made it easier for customer service representatives to find the information they needed quickly.
* This article provides an example of how a fictive company in the Annuities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
