AnodizeTech Solutions receives numerous customer inquiries daily about their anodizing processes, pricing, and technical issues. They use Deskhero's ticket management feature to organize these inquiries and respond in a timely manner. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
The company also uses the custom fields feature to categorize tickets based on the type of inquiry. This helps them prioritize and assign tickets to the right team members. The AI capabilities of Deskhero further enhance this process by predicting the category of incoming tickets based on the content.
AnodizeTech Solutions has a comprehensive knowledge base which they update regularly with new information and procedures. They use Deskhero's AI to generate articles from word, powerpoint, and pdf files. This has not only saved them time but also improved the quality of their knowledge base.
The company also uses the website scraping feature of Deskhero to stay updated with the latest industry trends and news. The AI capabilities of Deskhero analyze this data and provide insights that help the company improve its services.
Finally, AnodizeTech Solutions uses the REST API feature of Deskhero to integrate it with their other software tools. This has helped them streamline their operations and provide better customer service.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI categorize tickets?
Deskhero's AI analyzes the content of incoming tickets and predicts their category based on patterns it has learned from previous tickets.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. It analyzes the content of these files and structures it into a format suitable for a knowledge base article.
* This article provides an example of how a fictive company in the Anodizing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
