Antique Elegance receives a high volume of customer queries daily. Managing these queries efficiently is crucial for maintaining high customer satisfaction. Deskhero's ticket management feature allows them to track and resolve customer issues effectively.
Deskhero's AI capabilities play a significant role in improving Antique Elegance's customer interaction. The AI generates suggested replies to customer queries using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This not only speeds up the response time but also ensures the accuracy of the information provided.
The AI also enhances the search results in the knowledge base, making it easier for customers to find relevant information. This reduces the number of tickets and improves the overall customer experience.
Deskhero's custom fields and structured data lists enable Antique Elegance to categorize and organize customer queries and tickets. This helps the team to manage and resolve issues more efficiently.
Lastly, the REST API allows Antique Elegance to integrate Deskhero with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI improve customer interaction?
Deskhero's AI generates suggested replies to customer queries using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This speeds up the response time and ensures the accuracy of the information provided.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI uses the same method as generating suggested replies to enhance the search results in the knowledge base. It finds the most relevant articles and information based on the search query.
Can Antique Elegance integrate Deskhero with their existing systems?
Yes, Deskhero provides a REST API that allows companies to integrate it with their existing systems.
* This article provides an example of how a fictive company in the Antique Restoration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
