Vintage Revivals receives numerous queries from customers regarding the restoration process, pricing, and other services. They use Deskhero to manage these queries effectively. The ticket management feature allows them to track, prioritize, and resolve customer tickets efficiently.
With the help of Deskhero's AI capabilities, Vintage Revivals can generate suggested replies to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This drastically reduces the response time and enhances customer satisfaction.
The AI also enhances the search results in the knowledge base. Customers can easily find relevant articles and information, reducing the number of tickets and calls to the customer service team.
Deskhero's custom fields and structured data lists allow Vintage Revivals to categorize and organize customer queries and tickets. This makes it easier for the team to manage and resolve issues.
Finally, the REST API allows Vintage Revivals to integrate Deskhero with their existing systems, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve the search results in the knowledge base?
Deskhero's AI uses the same method as generating suggested replies to enhance the search results in the knowledge base. It finds the most relevant articles and information based on the search query.
Can Vintage Revivals integrate Deskhero with their existing systems?
Yes, Deskhero provides a REST API that allows companies to integrate it with their existing systems.
* This article provides an example of how a fictive company in the Antique Restoration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
