Timeless Elegance receives numerous queries about the restoration process, pricing, and timeline. With Deskhero's AI capabilities, the company can now automatically generate suggested replies based on previous tickets and knowledge base articles. This has drastically reduced the time taken to respond to customer queries.
The company also uses Deskhero's AI to enhance search results. When customers search for information on the website, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant content. This has improved the customer experience by providing quicker and more accurate information.
Timeless Elegance has also leveraged Deskhero's AI to create a comprehensive knowledge base. The AI scrapes the company's website and generates articles from Word, PowerPoint, and PDF files. This has made it easier for customers to find information and has reduced the number of tickets raised.
Deskhero's AI has also been instrumental in managing tickets. The AI categorizes and prioritizes tickets based on their content, making it easier for the support team to handle them. This has improved the efficiency of the support team and has led to faster resolution times.
Overall, Deskhero's AI capabilities have transformed Timeless Elegance's customer support and helpdesk services, leading to increased customer satisfaction and reduced workload for the support team.
How has Deskhero's AI improved the response time?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles, which has significantly reduced the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
When customers search for information on the website, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant content.
How has Deskhero's AI helped in managing tickets?
Deskhero's AI categorizes and prioritizes tickets based on their content, making it easier for the support team to handle them. This has led to faster resolution times.
* This article provides an example of how a fictive company in the Antique Watch Restoration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
