VirusVanquisher was facing challenges in managing the growing volume of support tickets. With Deskhero, the company automated the ticket management process, reducing the burden on the support team and improving response times. Deskhero's AI analyzes incoming tickets, categorizes them, and assigns them to the right team, ensuring efficient handling of customer queries.
The AI capabilities of Deskhero also assist VirusVanquisher's support team in providing effective solutions. By using OpenAI Embeddings from previous tickets and knowledge base articles, the AI suggests potential responses, speeding up the resolution process and ensuring consistency and accuracy in the solutions provided.
VirusVanquisher also leverages Deskhero's AI to keep its knowledge base updated. The AI scrapes VirusVanquisher's website and other relevant sources, generating new knowledge base articles or updating existing ones with the latest information on antivirus and malware issues.
Furthermore, VirusVanquisher uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant content from the vast amount of data available. This feature is particularly useful in resolving complex customer queries that require detailed information.
Overall, Deskhero's AI capabilities have allowed VirusVanquisher to enhance its customer support services, improving customer satisfaction and retention.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI analyzes the content of incoming tickets, categorizes them based on their urgency and topic, and assigns them to the appropriate support team. This automates the ticket management process, improving efficiency and response times.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested responses. These suggestions help the support team provide quick and accurate solutions to customer queries.
How does Deskhero's AI update the knowledge base?
Deskhero's AI scrapes the company's website and other relevant sources for updated information on antivirus and malware issues. It then generates new knowledge base articles or updates existing ones, ensuring that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Antivirus and Malware Removal Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
