Urban Living Management oversees several apartment buildings in the city. With a large number of tenants, managing support requests can be challenging. Deskhero's structured data lists and ticket management features allow Urban Living to efficiently handle all tenant queries.
The AI capabilities of Deskhero have transformed the way Urban Living handles support requests. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero can generate suggested replies to common tenant queries. This not only speeds up the response time but also ensures the accuracy of the responses.
Deskhero's comprehensive search bar, powered by AI, enables Urban Living's support team to quickly find relevant information from the knowledge base, previous tickets, or uploaded documents. This feature is especially beneficial when dealing with complex or unique queries.
Urban Living also utilizes Deskhero's custom fields and user groups features. These features allow Urban Living to categorize tickets based on the type of query and assign them to the appropriate support team. This further streamlines the support process and ensures that queries are handled by the most competent individuals.
In summary, Deskhero's advanced AI capabilities have allowed Urban Living Management to elevate their customer service, while also enhancing the efficiency of their support team.
How does Deskhero's AI suggest replies to tenant queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies to tenant queries.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, or uploaded documents. This allows the support team to quickly find the information they need to respond to queries.
How does Deskhero improve the efficiency of the support team?
Deskhero improves the efficiency of the support team by automating the process of suggesting replies to queries and enhancing the search function. It also allows for efficient management and tracking of all tenant queries through its structured data lists and ticket management features.
* This article provides an example of how a fictive company in the Apartment Building Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
