Cityscape Residences manages a few apartment buildings in the city. Despite being a small company, they receive a significant number of support requests from their tenants. Deskhero's user groups and ticket management features allow Cityscape to efficiently handle all tenant queries.
The AI capabilities of Deskhero have been instrumental in improving Cityscape's support services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero can generate suggested replies to common tenant queries. This significantly reduces the time taken to respond to queries and improves the accuracy of responses.
Deskhero's comprehensive search bar, powered by AI, allows Cityscape's support team to quickly find relevant information from the knowledge base, previous tickets, or uploaded documents. This feature is particularly useful when dealing with complex or uncommon queries.
Cityscape Residences also benefits from Deskhero's custom fields and user groups features. These features allow Cityscape to categorize tickets based on the type of query and assign them to the appropriate support team. This further streamlines the support process and ensures that queries are handled by the most qualified individuals.
Overall, Deskhero's advanced AI capabilities have enabled Cityscape Residences to provide a higher level of service to their tenants, while also improving the efficiency of their support team.
How does Deskhero's AI suggest replies to tenant queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. It uses this information to generate suggested replies to tenant queries.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, or uploaded documents. This makes it easier for the support team to find the information they need to respond to queries.
How does Deskhero improve the efficiency of the support team?
Deskhero improves the efficiency of the support team by automating the process of suggesting replies to queries and enhancing the search function. It also allows for efficient management and tracking of all tenant queries through its user groups and ticket management features.
* This article provides an example of how a fictive company in the Apartment Building Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
