MetroLiving Residences, a property management company with a vast portfolio of apartment buildings, faces a high volume of tenant inquiries and service requests. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, significantly reducing the time spent by customer support agents on each ticket.
With Deskhero's kanban board feature, MetroLiving can categorize and prioritize tickets effectively. The AI capabilities assist in this process by automatically categorizing the tickets based on their content, streamlining the workflow for the support team.
The AI-powered comprehensive search bar has revolutionized the way tenants and the support team find information. Whether it's a question about the building's rules or a maintenance request, the AI-enhanced search results provide accurate information quickly.
Maintaining an updated knowledge base is crucial for MetroLiving. Deskhero's AI assists in this task by generating articles from various file types and scraping website data. This keeps the knowledge base current and reduces the number of repetitive queries to the support team.
In conclusion, Deskhero's advanced AI capabilities have enabled MetroLiving Residences to improve their customer service and increase operational efficiency.
How does Deskhero's AI assist in ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies for tickets. It also categorizes and prioritizes the tickets automatically, streamlining the workflow for the support team.
How does the AI-enhanced search function?
The AI-enhanced search uses OpenAI Embeddings to provide accurate and quick search results. It considers the content of previous tickets, knowledge base articles, and other sources to deliver the most relevant information.
How does Deskhero's AI maintain the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and scrape website data. This helps in keeping the knowledge base updated and reduces the number of repetitive queries to the support team.
* This article provides an example of how a fictive company in the Apartment Buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
