SkyHigh Apartments manages multiple properties across the city, resulting in a high volume of tenant inquiries and service requests. The company uses Deskhero's advanced AI capabilities to manage tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This significantly reduces the time spent by customer support agents on each ticket.
With Deskhero, SkyHigh Apartments has been able to categorize and prioritize tickets using the kanban board feature. The AI capabilities help in automatically categorizing the tickets based on the content, making it easier for the support team to handle them.
The comprehensive search bar powered by AI has made it easier for both the tenants and the support team to find relevant information quickly. Whether it's a query about the apartment policies or a service request, the AI-enhanced search results provide quick and accurate information.
Deskhero's AI also helps in maintaining a dynamic knowledge base. It generates articles from word, powerpoint, pdf files and even scrapes website data to keep the knowledge base updated. This has reduced the number of repetitive queries to the support team.
Overall, Deskhero's advanced AI capabilities have helped SkyHigh Apartments to improve their customer support efficiency and tenant satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. It also helps in categorizing and prioritizing the tickets automatically.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to provide quick and accurate search results. It takes into account the content of previous tickets, knowledge base articles, and other sources.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and even scrape website data. This helps in keeping the knowledge base updated and reduces the number of repetitive queries to the support team.
* This article provides an example of how a fictive company in the Apartment Buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
