Skyline Rentals receives hundreds of inquiries and support tickets daily. To manage these efficiently, they use Deskhero's ticket management feature. The advanced AI capability of Deskhero uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the response time and improves customer satisfaction.
With the integration of Deskhero's AI capabilities, Skyline Rentals has been able to automate the generation of knowledge base articles from Word, PowerPoint, and PDF files. This has not only saved time but also ensured that the knowledge base is always up-to-date with the latest information.
The custom fields feature of Deskhero allows Skyline Rentals to categorize tickets based on various parameters such as issue type, apartment location, and urgency level. The AI then uses this structured data to prioritize and route tickets to the appropriate support team member, improving efficiency and reducing resolution time.
Deskhero's comprehensive search bar, enhanced by AI, provides Skyline Rentals' support team with quick access to relevant information. Whether it's a past ticket, a knowledge base article, or a policy document, the AI-powered search delivers accurate results in seconds.
Lastly, Skyline Rentals uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed effectively, leading to improved customer experience.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This allows the support team to respond to inquiries quickly and accurately.
How does Deskhero's AI help in managing tickets?
The AI uses structured data from custom fields to prioritize and route tickets to the appropriate support team member. This improves efficiency and reduces resolution time.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI enhances the search functionality by using OpenAI embeddings to deliver accurate results quickly. Whether it's a past ticket, a knowledge base article, or a policy document, the AI-powered search can find it in seconds.
* This article provides an example of how a fictive company in the Apartment Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
