UrbanHomes deals with a high volume of customer queries and support tickets every day. To manage these effectively, they employ Deskhero's ticket management system. The AI capabilities of Deskhero use OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest responses, significantly reducing the time taken to resolve issues and enhancing customer satisfaction.
The AI capabilities of Deskhero allow UrbanHomes to automate the creation of knowledge base articles from various file types like Word, PowerPoint, and PDF. This automation saves valuable time and ensures the knowledge base remains current with the most recent information.
UrbanHomes uses Deskhero's custom fields feature to classify tickets based on different criteria such as issue type, apartment location, and urgency level. The AI then uses this structured data to prioritize and direct tickets to the right support team member, improving efficiency and decreasing resolution time.
Deskhero's comprehensive search bar, powered by AI, provides UrbanHomes' support team with immediate access to relevant information. Be it a past ticket, a knowledge base article, or a policy document, the AI-powered search delivers precise results promptly.
Finally, UrbanHomes uses Deskhero's REST API to integrate the platform with their existing systems. This smooth integration ensures all customer interactions are tracked and managed effectively, leading to an enhanced customer experience.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses structured data from custom fields to prioritize and direct tickets to the right support team member. This improves efficiency and decreases resolution time.
How does Deskhero's AI improve the creation of knowledge base articles?
The AI capabilities of Deskhero allow the automation of knowledge base articles creation from various file types like Word, PowerPoint, and PDF. This saves time and ensures the knowledge base remains current with the most recent information.
How does Deskhero's AI-powered search function work?
Deskhero's comprehensive search bar, powered by AI, provides immediate access to relevant information. Be it a past ticket, a knowledge base article, or a policy document, the AI-powered search delivers precise results promptly.
* This article provides an example of how a fictive company in the Apartment Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
