MetroLiving receives a large number of customer inquiries and support tickets on a daily basis. To manage these efficiently, they utilize Deskhero's ticket management system. Deskhero's advanced AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, drastically reducing response times and improving customer satisfaction.
With Deskhero's AI capabilities, MetroLiving has automated the generation of knowledge base articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures that the knowledge base is always updated with the latest information.
MetroLiving uses Deskhero's custom fields feature to categorize tickets based on various parameters such as issue type, apartment location, and urgency level. The AI then uses this structured data to prioritize and route tickets to the appropriate support team member, improving efficiency and reducing resolution time.
Deskhero's comprehensive search bar, enhanced by AI, provides MetroLiving's support team with quick access to relevant information. Whether it's a past ticket, a knowledge base article, or a policy document, the AI-powered search delivers accurate results in seconds.
Lastly, MetroLiving uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed effectively, leading to improved customer experience.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This allows the support team to respond to inquiries quickly and accurately.
How does Deskhero's AI help in managing tickets?
The AI uses structured data from custom fields to prioritize and route tickets to the appropriate support team member. This improves efficiency and reduces resolution time.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI enhances the search functionality by using OpenAI embeddings to deliver accurate results quickly. Whether it's a past ticket, a knowledge base article, or a policy document, the AI-powered search can find it in seconds.
* This article provides an example of how a fictive company in the Apartment Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
