TrendyThreads receives a high volume of customer inquiries daily, ranging from product queries to order issues. Using Deskhero's ticket management system, the company can efficiently organize and prioritize these tickets. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response times.
The company also uses Deskhero's custom fields and structured data lists to categorize and filter customer inquiries. This feature, combined with the AI's ability to generate relevant content from uploaded files like policies and manuals, allows the support team to provide precise answers to customer queries.
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest information from the company's website. The AI then uses this data to enhance search results, providing customers with the most relevant and up-to-date information.
Furthermore, TrendyThreads uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the AI to access more data, improving its ability to generate accurate responses and search results.
Overall, Deskhero's advanced AI capabilities have enabled TrendyThreads to provide a superior customer support experience, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new inquiries. This reduces the time support staff spend on crafting responses, thus improving response times.
How does the AI use website scraping to enhance search results?
Deskhero's AI uses website scraping to keep the knowledge base updated with the latest information from the company's website. It then uses this data to provide the most relevant and up-to-date search results.
How does the integration with existing systems improve the AI's performance?
The integration with existing systems through Deskhero's REST API allows the AI to access more data. This improves its ability to generate accurate responses and search results.
* This article provides an example of how a fictive company in the Apparel Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
