UrbanWear's customer support team deals with a wide variety of inquiries, from product availability to return policies. With Deskhero's ticket management system, these inquiries are efficiently organized and prioritized. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, automating responses and freeing up the support team to handle more complex issues.
The company also leverages Deskhero's custom fields and structured data lists to categorize and filter customer inquiries. Combined with the AI's ability to generate relevant content from uploaded files like policies and manuals, the support team can provide specific and accurate answers to customer queries.
Deskhero's website scraping feature is utilized to keep the knowledge base updated with the latest information from the company's website. The AI then uses this data to enhance search results, ensuring customers always have access to the most recent and relevant information.
Additionally, UrbanWear uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the AI to access more data, further improving its ability to generate accurate responses and search results.
In summary, Deskhero's advanced AI capabilities have significantly improved the efficiency of UrbanWear's helpdesk services, leading to improved customer satisfaction and retention.
How does Deskhero's AI automate responses?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new inquiries. This automates the response process, allowing the support team to focus on more complex issues.
How does the AI enhance the knowledge base search results?
Deskhero's AI uses website scraping to keep the knowledge base updated with the latest information from the company's website. It then uses this data to provide the most relevant and up-to-date search results.
How does the integration with existing systems improve the AI's performance?
The integration with existing systems through Deskhero's REST API allows the AI to access more data. This improves its ability to generate accurate responses and search results.
* This article provides an example of how a fictive company in the Apparel Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
