AppSoft Solutions receives a high volume of customer queries daily. Managing these queries was proving to be a challenge until they incorporated Deskhero into their operations. With Deskhero's AI capabilities, the company can now easily manage tickets using the kanban board, ensuring no query goes unanswered or overlooked.
The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps in finding relevant content quickly and accurately. The content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and improving the quality of responses.
Deskhero's comprehensive search bar powered by AI has also been a game-changer for AppSoft Solutions. It allows the support team to quickly find relevant information from the vast amount of data available, making their work more efficient.
Furthermore, the company has been able to customize the platform according to their needs using custom fields, user groups, and custom email domains. This has made the platform more user-friendly and effective for the support team.
Overall, Deskhero's advanced AI capabilities have significantly improved AppSoft Solutions' customer support operations, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant content for responses. This makes ticket management more efficient and ensures quicker, more accurate responses.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly and accurately find relevant information from the vast amount of data available on the platform. This includes previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero be customized according to our needs?
Yes, Deskhero allows for customization using custom fields, user groups, and custom email domains. This makes the platform more user-friendly and effective for your support team.
* This article provides an example of how a fictive company in the Application Software Publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
