TechNova Software was grappling with the challenge of managing a high volume of customer queries until they adopted Deskhero. With Deskhero's AI capabilities, the company can now smoothly manage tickets using the kanban board, ensuring every query is addressed in a timely and accurate manner.
The AI utilizes OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then run through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and enhancing the quality of responses.
Deskhero's AI-powered comprehensive search bar has transformed the way TechNova Software manages customer support. It allows the support team to rapidly locate relevant information from the vast data available, making their work more efficient and effective.
Additionally, the company has tailored the platform to meet their specific needs using custom fields, user groups, and custom email domains. This has made the platform more user-friendly and efficient for the support team.
Overall, Deskhero's advanced AI capabilities have greatly improved TechNova Software's customer support services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI aid in managing customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant content for responses. This makes managing customer queries more efficient and ensures quicker, more accurate responses.
What is the role of the comprehensive search bar?
The comprehensive search bar uses AI to quickly and accurately find relevant information from the vast data available on the platform. This includes previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can we customize Deskhero to fit our specific needs?
Yes, Deskhero allows for customization using custom fields, user groups, and custom email domains. This makes the platform more user-friendly and efficient for your support team.
* This article provides an example of how a fictive company in the Application Software Publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
