Innovatech Publishing was struggling with the management of a large number of customer queries until they integrated Deskhero into their system. With Deskhero's AI capabilities, the company can now effortlessly manage tickets using the kanban board, ensuring every query is addressed promptly and accurately.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and enhancing the quality of responses.
Deskhero's AI-powered comprehensive search bar has revolutionized the way Innovatech Publishing handles customer support. It enables the support team to swiftly locate relevant information from the extensive data available, making their work more efficient and effective.
Moreover, the company has customized the platform to suit their specific needs using custom fields, user groups, and custom email domains. This has made the platform more user-friendly and efficient for the support team.
Ultimately, Deskhero's advanced AI capabilities have substantially improved Innovatech Publishing's customer support services, leading to higher customer satisfaction and retention.
How does Deskhero's AI assist in handling customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant content for responses. This makes handling customer queries more efficient and ensures quicker, more accurate responses.
What is the function of the comprehensive search bar?
The comprehensive search bar uses AI to quickly and accurately find relevant information from the extensive data available on the platform. This includes previous tickets, knowledge base articles, uploaded files, and scraped website data.
Is it possible to customize Deskhero to suit our specific needs?
Yes, Deskhero allows for customization using custom fields, user groups, and custom email domains. This makes the platform more user-friendly and efficient for your support team.
* This article provides an example of how a fictive company in the Application Software Publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
