EcoSphere Studies receives numerous queries daily from researchers, environmentalists, and the general public. The organization uses Deskhero's advanced AI capabilities to manage these queries effectively and provide timely responses.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to tickets, as support agents can select a suggested reply or modify it as needed.
Deskhero's AI also enhances search results, making it easier for support agents to find relevant information quickly. This feature is particularly useful when dealing with complex environmental queries that require detailed responses.
Furthermore, EcoSphere uses Deskhero's custom fields and user groups features to categorize tickets based on their nature and assign them to the appropriate teams. This ensures that tickets are handled by agents with the right expertise, further improving response times and quality.
Overall, Deskhero's AI capabilities have enabled EcoSphere to provide faster, more accurate responses to customer queries, improving customer satisfaction and freeing up support agents to focus on more complex tasks.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results. This makes it easier for support agents to find the information they need to respond to tickets.
Can Deskhero's AI handle complex environmental queries?
While Deskhero's AI can suggest replies to complex environmental queries, it's ultimately up to the support agent to review and modify these suggestions as needed. The AI is a tool to assist agents, not replace them.
* This article provides an example of how a fictive company in the Applied Research and Development in Natural Sciences industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
