ValuPro has a vast knowledge base consisting of articles, policies, manuals, and presentations. With Deskhero's AI capabilities, these resources are leveraged to generate suggested replies to customer queries. This not only speeds up the response time but also ensures that the information provided is accurate and consistent.
Deskhero's AI also enhances the search results within the platform. By using OpenAI Embeddings from previous tickets and other resources, the AI can find the most relevant content for any given query. This has made it easier for ValuPro's support team to find the information they need to assist customers.
The AI capabilities of Deskhero have also been used to automate some of the more routine tasks. For example, the AI can automatically categorize and assign tickets based on their content. This has freed up the support team to focus on more complex issues.
ValuPro has also taken advantage of Deskhero's custom fields and structured data lists. These features allow them to tailor the platform to their specific needs, making it even more efficient and user-friendly.
Overall, the use of Deskhero has greatly improved ValuPro's customer support. The AI capabilities have not only made the support team more efficient but have also improved the customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content for any given query. This makes it easier to find the information needed to assist customers.
Can Deskhero's AI automate tasks?
Yes, Deskhero's AI can automate routine tasks such as categorizing and assigning tickets based on their content. This frees up the support team to focus on more complex issues.
* This article provides an example of how a fictive company in the Appraisal & Valuation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
