ValueMax has a comprehensive knowledge base consisting of articles, policies, manuals, and presentations. Deskhero's AI capabilities have made these resources more accessible and useful. By generating suggested replies from these resources, the AI has reduced the time it takes to respond to customer queries.
The AI has also improved the search functionality within the platform. By using OpenAI Embeddings from previous tickets and other resources, the AI can find the most relevant content for any given query. This has made it easier for the support team to find the information they need to assist customers.
Deskhero's AI has also been used to automate routine tasks. For example, the AI can automatically categorize and assign tickets based on their content. This has allowed the support team to focus on more complex issues.
ValueMax has also customized the platform to suit their needs using Deskhero's custom fields and structured data lists. These features have made the platform more efficient and user-friendly.
Overall, Deskhero has significantly improved the efficiency and effectiveness of ValueMax's customer support. The AI capabilities have not only made the support team more efficient but have also improved the customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content for any given query. This makes it easier to find the information needed to assist customers.
Can Deskhero's AI automate tasks?
Yes, Deskhero's AI can automate routine tasks such as categorizing and assigning tickets based on their content. This frees up the support team to focus on more complex issues.
* This article provides an example of how a fictive company in the Appraisal & Valuation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
