BlueWave Hatcheries uses Deskhero's AI capabilities to manage their helpdesk services efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly reduces the time taken to respond to customer inquiries and improves the overall customer experience.
The company also uses Deskhero's AI to enhance the search results in their knowledge base. The AI's advanced understanding of context and relevance helps customers find the information they need quickly and accurately, reducing the need for direct contact with the helpdesk team.
BlueWave uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets effectively. This, combined with the AI's ability to suggest responses, enables the helpdesk team to handle more complex inquiries without being overwhelmed.
Deskhero's REST API allows BlueWave to integrate the platform with their existing systems, ensuring a seamless workflow. This integration has significantly improved the efficiency of their helpdesk services.
Finally, BlueWave uses Deskhero's AI to analyze patterns in customer inquiries and feedback. This allows the company to identify common issues and trends, enabling them to proactively address these concerns and improve their services.
How does Deskhero's AI improve the efficiency of helpdesk services?
Deskhero's AI uses OpenAI Embeddings to find relevant content and generate suggested replies. This reduces response time and improves the overall customer experience.
How does Deskhero's AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings to understand the context and relevance of information. This allows it to deliver more accurate and relevant search results in the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for a seamless workflow.
* This article provides an example of how a fictive company in the Aquaculture operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
