AquaTech Innovations uses Deskhero's AI capabilities to manage a high volume of customer inquiries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content and generate suggested replies. This significantly reduces response time and improves customer satisfaction.
The company also uses Deskhero's AI to enhance the search results in their knowledge base. By using the AI's advanced understanding of context and relevance, customers can find the information they need faster and more accurately, reducing the need for direct contact with the support team.
With Deskhero's custom fields and structured data lists, AquaTech can categorize and prioritize tickets effectively. This feature, combined with the AI's ability to suggest responses, enables the support team to handle more complex inquiries without being overwhelmed.
Deskhero's REST API allows AquaTech to integrate the platform with their existing systems, ensuring a seamless workflow and improved efficiency.
Finally, AquaTech uses Deskhero's AI to analyze patterns in customer inquiries and feedback. This allows the company to identify common issues and trends, enabling them to proactively address these concerns and improve their services.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to understand the context and relevance of information. This allows it to deliver more accurate and relevant search results in the knowledge base.
How does Deskhero's AI help in managing customer inquiries?
The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, reducing response time and improving customer satisfaction.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for a seamless workflow.
* This article provides an example of how a fictive company in the Aquaculture operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
