OceanBounty Aquaculture receives a high volume of customer inquiries daily. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time and improving customer satisfaction.
Deskhero's AI also enhances the search results in OceanBounty's knowledge base. By using the AI's advanced understanding of context and relevance, customers can find the information they need faster and more accurately, reducing the need for direct contact with the support team.
OceanBounty also uses Deskhero's AI to analyze patterns in customer inquiries and feedback. This allows the company to identify common issues and trends, enabling them to proactively address these concerns and improve their services.
With Deskhero's custom fields and structured data lists, OceanBounty can categorize and prioritize tickets effectively. This feature, combined with the AI's ability to suggest responses, enables the support team to handle more complex inquiries without being overwhelmed.
Finally, OceanBounty uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and improved efficiency.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to understand the context and relevance of information. This allows it to deliver more accurate and relevant search results in the knowledge base.
How does Deskhero's AI help in managing customer inquiries?
The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, reducing response time and improving customer satisfaction.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for a seamless workflow.
* This article provides an example of how a fictive company in the Aquaculture operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
