AquaGrow Systems receives a high volume of customer inquiries daily, ranging from technical questions about their products to requests for installation assistance. With Deskhero, they can efficiently manage these tickets, ensuring that each query is promptly addressed. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time spent by support agents on each ticket.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This feature, combined with the AI's ability to predict the urgency of tickets based on historical data, allows AquaGrow Systems to provide timely support to customers facing critical issues.
Deskhero's AI capabilities extend beyond ticket management. AquaGrow Systems uses the platform's knowledge base feature to create a comprehensive resource for customers. The AI can generate articles from uploaded files like manuals and presentations, and even scrape data from the company's website. This not only saves time but also ensures that the knowledge base is always up-to-date with the most accurate information.
Additionally, the AI enhances the search functionality of the platform. When a customer or a support agent searches for information, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This makes it easier to find solutions to common problems and reduces the need for customers to contact support for minor issues.
Finally, AquaGrow Systems uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that the company can leverage the benefits of Deskhero's AI capabilities across their entire operation.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new tickets. This significantly reduces the time spent by support agents on each ticket and improves the quality of support.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like manuals and presentations, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date with the most accurate information.
How does Deskhero's AI enhance the search functionality?
When a customer or a support agent searches for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This makes it easier to find solutions to common problems.
* This article provides an example of how a fictive company in the Aquaponics Supply and Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
