AquaLife receives hundreds of customer queries daily, ranging from product inquiries to issues with deliveries. To manage this volume, they implemented Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each ticket and automatically categorize them, reducing manual sorting and speeding up response times.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This feature has not only reduced the workload of the customer support team but also improved the consistency and accuracy of responses.
Deskhero's AI capabilities extend to its comprehensive search bar. When customers search for information on AquaLife's website, the AI uses embeddings from the knowledge base, uploaded files like policies and manuals, and scraped website data to enhance search results. This has significantly improved the customer experience by making it easier to find relevant information.
AquaLife also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has streamlined their operations and made it easier to manage customer interactions across multiple channels.
Overall, Deskhero's advanced AI capabilities have transformed AquaLife's customer support operations. They have seen a significant reduction in response times, an increase in customer satisfaction, and improved operational efficiency.
How does Deskhero's AI categorize tickets?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to automatically categorize them.
How does Deskhero's AI improve search results?
When a search is made, Deskhero's AI uses embeddings from the knowledge base, uploaded files, and scraped website data to find and display the most relevant results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Aquariums and Pet Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
