PetOcean receives numerous customer inquiries every day, which were previously managed manually. With Deskhero, they have automated this process. The AI capabilities of Deskhero analyze each ticket and categorize them based on their content, enabling quicker responses.
Deskhero's AI also generates suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This feature has not only reduced the burden on the helpdesk team but also ensured consistent and accurate responses.
PetOcean uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information. The AI capabilities of Deskhero analyze this data and use it to enhance search results, making it easier for customers to find the information they need.
Through Deskhero's REST API, PetOcean has integrated the platform with their existing systems. This has streamlined their operations and made it easier to manage customer interactions across different channels.
In conclusion, Deskhero's advanced AI capabilities have revolutionized PetOcean's helpdesk services. They have seen a significant improvement in response times, customer satisfaction, and operational efficiency.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI analyzes each ticket and categorizes them based on their content. It also generates suggested replies using OpenAI Embeddings from previous tickets and other resources.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature keeps the knowledge base updated with the latest information. The AI uses this data to enhance search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Aquariums and Pet Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
