AquaLife receives hundreds of customer queries daily, ranging from product inquiries to troubleshooting requests. The company uses Deskhero's ticket management feature to efficiently handle these requests. The advanced AI capabilities of Deskhero leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to generate suggested replies, significantly reducing response times.
The AI-powered comprehensive search bar has made it easier for AquaLife's support team to find relevant information quickly. This has reduced the time spent on searching for solutions, allowing the team to handle more queries in less time.
Deskhero's AI capabilities also enhance AquaLife's knowledge base. The AI generates articles from Word, PowerPoint, and PDF files, making it easier for the support team to update the knowledge base regularly. This has improved the quality of the knowledge base, providing customers with up-to-date and accurate information.
AquaLife also uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This has improved the workflow and made it easier for the team to handle high-priority tickets promptly.
Overall, Deskhero's advanced AI capabilities have significantly improved AquaLife's customer support operations, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings to enhance search results. It finds relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data, providing more accurate and comprehensive search results.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to update the knowledge base regularly, ensuring that it provides customers with up-to-date and accurate information.
* This article provides an example of how a fictive company in the Aquariums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
