OceanBloom's clientele often requires detailed and specific information about aquarium design and maintenance. To efficiently handle these complex queries, OceanBloom uses Deskhero's advanced AI capabilities. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly improving the quality of responses.
OceanBloom also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information. This has reduced the time spent on searching for solutions, enabling the support team to respond to customer queries more promptly.
The AI capabilities of Deskhero also enhance OceanBloom's knowledge base. The AI generates articles from Word, PowerPoint, and PDF files, providing customers with detailed and accurate information about aquarium design and maintenance.
OceanBloom uses Deskhero's custom fields and user groups features to effectively manage their customer support operations. The company categorizes and prioritizes tickets based on their urgency and complexity, ensuring that high-priority tickets are handled promptly.
By leveraging Deskhero's advanced AI capabilities, OceanBloom has significantly improved their customer support operations, enhancing customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings to enhance search results. It finds relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data, providing more accurate and comprehensive search results.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to update the knowledge base regularly, ensuring that it provides customers with up-to-date and accurate information.
* This article provides an example of how a fictive company in the Aquariums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
