SeaScape receives a wide range of customer queries, from inquiries about exotic species to requests for custom aquarium setups. To handle these queries efficiently, SeaScape uses Deskhero's ticket management feature. The advanced AI capabilities of Deskhero leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, greatly reducing response times.
SeaScape's support team uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information. This has significantly reduced the time spent on searching for solutions, enabling the team to handle more queries in less time.
Deskhero's AI capabilities also enhance SeaScape's knowledge base. The AI generates articles from Word, PowerPoint, and PDF files, keeping the knowledge base updated with the latest information about exotic species and aquarium setups.
SeaScape uses Deskhero's custom fields and user groups features to effectively manage their support operations. The company categorizes and prioritizes tickets based on their urgency and complexity, ensuring that high-priority tickets are handled promptly.
By leveraging Deskhero's advanced AI capabilities, SeaScape has significantly improved their customer support operations, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings to enhance search results. It finds relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data, providing more accurate and comprehensive search results.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to update the knowledge base regularly, ensuring that it provides customers with up-to-date and accurate information.
* This article provides an example of how a fictive company in the Aquariums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
