AquaStruct Engineering uses Deskhero's structured data lists and custom fields to organize and manage project details, customer queries, and other relevant information. The advanced AI capabilities of Deskhero help in analyzing this data and providing insights that aid in decision making.
The company utilizes the tickets management feature for handling customer queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the response time and improving customer satisfaction.
AquaStruct Engineering also uses the kanban board feature for project management. The AI capabilities of Deskhero enhance the search results by analyzing the data from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
Deskhero's REST API is used by AquaStruct Engineering to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their operations, enhancing efficiency and productivity.
The company also uses the custom email domains feature of Deskhero to maintain a professional image in their communications. The AI capabilities of Deskhero ensure that the relevant content is sent through these emails, improving communication effectiveness.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new queries. This reduces the time taken to formulate responses, thereby improving response time.
How does Deskhero's AI capabilities enhance search results?
Deskhero's AI capabilities analyze the data from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This helps in finding the most relevant information quickly and efficiently.
How does Deskhero's AI capabilities improve communication effectiveness?
Deskhero's AI capabilities ensure that the relevant content is sent through emails. This improves the effectiveness of communication by ensuring that the recipients receive the information they need.
* This article provides an example of how a fictive company in the Aqueduct Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
