FairResolve uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. The AI uses this information to generate suggested replies and enhance search results, improving the speed and quality of customer support.
The company uses Deskhero's structured data lists and custom fields to categorize and manage dispute details. This has streamlined the process of tracking disputes and monitoring their status. The custom email domains feature has helped FairResolve maintain a consistent and professional brand image.
Deskhero's user groups and tickets management features have simplified the task assignment and tracking process for FairResolve. The kanban board provides a clear overview of the workflow, enabling better workload management and task prioritization.
FairResolve also utilizes Deskhero's knowledge base and website scraping features. The knowledge base is filled with articles generated from various sources, providing a comprehensive resource for the support team to refer to when handling disputes.
Through Deskhero's REST API, FairResolve has been able to integrate the platform with its existing systems, creating a seamless experience for both employees and customers. In summary, Deskhero's advanced AI capabilities have revolutionized FairResolve's customer support and helpdesk services.
How does Deskhero's AI improve FairResolve's customer support?
The AI analyzes past tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results, improving the speed and quality of customer support.
How does FairResolve use Deskhero's structured data lists and custom fields?
FairResolve uses these features to categorize and manage dispute details, streamlining the process of tracking disputes and monitoring their status.
What benefits does the REST API provide?
The REST API allows FairResolve to integrate Deskhero with its existing systems, creating a seamless experience for both employees and customers.
* This article provides an example of how a fictive company in the Arbitration and dispute resolution services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
