ResolveNow uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the quality of responses. The AI also enhances search results, making it easier for support staff to find relevant information.
The company uses Deskhero's structured data lists and custom fields to organize customer information and dispute details. This has made it easier to track disputes and monitor their progress. The custom email domains feature allows ResolveNow to maintain a professional image in its communications.
Deskhero's user groups and tickets management features have streamlined the process of assigning and tracking tasks among the support team. The kanban board provides a visual representation of the workflow, making it easier to manage workloads and prioritize tasks.
ResolveNow also leverages Deskhero's knowledge base and website scraping features. The knowledge base is populated with articles generated from word, powerpoint, pdf files, and scraped website data. This provides a comprehensive resource for support staff to refer to when handling disputes.
The REST API allows ResolveNow to integrate Deskhero with its existing systems, providing a seamless experience for both staff and customers. Overall, Deskhero's advanced AI capabilities have transformed ResolveNow's customer support and helpdesk services.
How does Deskhero's AI enhance ResolveNow's customer support?
The AI analyzes previous tickets and knowledge base articles to generate suggested replies, reducing response times and improving the quality of responses. It also enhances search results, making it easier to find relevant information.
How does ResolveNow use Deskhero's structured data lists and custom fields?
ResolveNow uses these features to organize customer information and dispute details, making it easier to track disputes and monitor their progress.
What benefits does the REST API provide?
The REST API allows ResolveNow to integrate Deskhero with its existing systems, providing a seamless experience for both staff and customers.
* This article provides an example of how a fictive company in the Arbitration and dispute resolution services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
