ArcadeMaster was struggling with an increasing volume of customer support tickets. The manual process of sorting and responding to these tickets was time-consuming and often led to delayed responses. With Deskhero, ArcadeMaster was able to automate the ticket management process, significantly reducing response times.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature enabled ArcadeMaster to quickly find relevant content for each ticket, thereby improving the quality of their customer support.
Additionally, Deskhero's AI-powered ChatGPT generates suggested replies based on the relevant content found. This feature not only expedited the ticket resolution process but also ensured consistent and accurate responses to customer queries.
The comprehensive search bar powered by AI further enhanced the efficiency of ArcadeMaster's helpdesk services. It allowed the support team to easily find and access relevant information, thereby improving their productivity.
Overall, Deskhero's advanced AI capabilities have transformed ArcadeMaster's customer support services, resulting in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities automate the ticket management process by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content for each ticket. This reduces response times and improves the quality of customer support.
How does Deskhero generate suggested replies?
Deskhero uses AI-powered ChatGPT to generate suggested replies based on the relevant content found for each ticket. This ensures consistent and accurate responses to customer queries.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI, allowing the support team to easily find and access relevant information. This improves their productivity and the overall efficiency of the helpdesk services.
* This article provides an example of how a fictive company in the Arcade Games industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
