RetroRevival wanted to improve their customer engagement by providing timely and accurate responses to customer queries. However, the manual process of sorting and responding to these queries was inefficient. With Deskhero, RetroRevival was able to automate this process and enhance their customer engagement.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature enabled RetroRevival to quickly find relevant content for each customer query, thereby improving the quality of their responses.
Additionally, Deskhero's AI-powered ChatGPT generates suggested replies based on the relevant content found. This feature not only expedited the response process but also ensured consistent and accurate replies to customer queries.
The comprehensive search bar powered by AI further enhanced RetroRevival's customer engagement. It allowed the team to easily find and access relevant information, thereby improving their productivity and the overall customer experience.
Overall, Deskhero's advanced AI capabilities have transformed RetroRevival's customer engagement, resulting in improved customer satisfaction and increased sales.
How does Deskhero's AI capabilities improve customer engagement?
Deskhero's AI capabilities automate the process of responding to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This improves the quality of responses and enhances customer engagement.
How does Deskhero generate suggested replies for customer queries?
Deskhero uses AI-powered ChatGPT to generate suggested replies based on the relevant content found. This ensures consistent and accurate replies to customer queries, enhancing customer satisfaction.
How does Deskhero's comprehensive search bar enhance customer engagement?
Deskhero's comprehensive search bar is powered by AI, allowing the team to easily find and access relevant information. This improves their productivity and the overall customer experience, thereby enhancing customer engagement.
* This article provides an example of how a fictive company in the Arcade Games industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
