GameSquad has a vast knowledge base consisting of articles, manuals, policies, and more. Managing this information manually was challenging and often led to inefficiencies. With Deskhero, GameSquad was able to automate the management of their knowledge base.
Deskhero's AI capabilities leverage OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data. This feature enabled GameSquad to quickly find and categorize relevant content, thereby improving the organization of their knowledge base.
Furthermore, Deskhero's AI-powered ChatGPT generates suggested replies based on the relevant content found. This feature not only expedited the process of creating new knowledge base articles but also ensured their accuracy and consistency.
The comprehensive search bar powered by AI further enhanced the efficiency of GameSquad's knowledge base management. It allowed the team to easily find and access relevant information, thereby improving their productivity.
Overall, Deskhero's advanced AI capabilities have revolutionized GameSquad's knowledge base management, resulting in improved operational efficiency and better customer support.
How does Deskhero's AI capabilities improve knowledge base management?
Deskhero's AI capabilities automate the management of the knowledge base by leveraging OpenAI Embeddings from the knowledge base articles, uploaded files, and other resources to find and categorize relevant content. This improves the organization of the knowledge base and the overall operational efficiency.
How does Deskhero generate suggested replies for knowledge base articles?
Deskhero uses AI-powered ChatGPT to generate suggested replies based on the relevant content found. This expedites the process of creating new knowledge base articles and ensures their accuracy and consistency.
How does Deskhero's comprehensive search bar enhance knowledge base management?
Deskhero's comprehensive search bar is powered by AI, allowing the team to easily find and access relevant information. This improves their productivity and the efficiency of the knowledge base management.
* This article provides an example of how a fictive company in the Arcade Games industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
